![]() ![]() ![]() Responsible for fostering an environment designed to provide an outstanding internal (employee) and external customerĮxperience. List main responsibilities in order of importance. The RM must help reinforce the Frisch’s culture on his/her shift by mentoring, coaching, and developing the hourly employees to help them be successful. The RM is accountable for customer satisfaction, the financial performance, food safety, quality service, and safety and security during their shift. PAY: $3.The Restaurant Manager (RM) is responsible for effectively managing his/her shift to contribute to the overall success of the restaurant and the alignment with Frisch’s vision to be the “Best Place to Work, Eat, and Own”. Must be able to handle sharp knives, cutting equipment periodically using safety gloves.Ability to be on feet during entire shift.Good hearing, visual and speaking skills.Role requires mobility of hands, fingers, wrists and elbows.Must be able to move freely throughout the restaurant facility without assistance.Must be able to stand, bend, stoop, kneel, reach, push, pull, climb stair, and occasionally lift and carry up to 30 pounds.Environment is interior of restaurant typically on carpeted and/or tile floors with changing surfaces (spills, grease, and debris).Preferred experience with restaurant POS software.Good memory, math and organizational skills.Must be a 'team player' and be able to multi-task.Maintains an upbeat positive attitude, high level of tolerance and patience.Must be able to read, write and comprehend English.During a closing shift, is responsible to take down the salad bar.As a team player, must be willing and ready to assist the busser, or step in and perform the functions of a busser if one is not scheduled by clearing, cleaning and resetting tables in addition to helping fellow servers as situations arise.During down time, ensures his/her designated station is fully stocked, menus are clean, silverware rolled, and napkins filled, as well as all ice bins.If a host is not on duty is expected to also function as host and immediately great and seat guests. Assists the hosts as necessary with seating guests, ensuring rotation of sections throughout the restaurant.Pleasantly and professionally answers phone calls to the restaurant and handles appropriately.Once the main course is concluded, removes dishes from the table and pleasantly offers dessert options followed by the delivery of the final bill. During the duration of the guest meal, maintains contact with the guests insuring all needs and requests are courteously and efficiently addressed. Once the meal is ready, verifies order accuracy and quickly serves to the customer. While the order is being prepared, checks on guests and refills beverages. After taking the order, immediately makes sure the order is provided to the kitchen and that any special meal adjustments are accurately communicated.Responsible to ensure each guest's dining experience is exceptional.In providing menu assistance, guidance and suggestions, can significantly increase the check average for each guest, ultimately increasing company sales.As the sales person of Frisch's, can increase the satisfaction of the guest by introducing them to a wider variety of items through suggesting items they might not otherwise order from just the description on the menu. ![]() Upon delivery of drinks, takes the guest order, and assists guest with ordering the best meal option. Seats the guest, followed by an introduction of self, presentation of menu, suggestion of an appetizer and requests their drink order.Greets every guest with a smile, offers a sincere welcome acknowledging new and returning guests as appropriate, and ensures they know their choice to come to Frisch's is appreciated.They will provide a high level of courteous and professional table service to dining room guests by making sure that they are cheerfully greeted, receive full attention, are provided assistance in ordering, and their orders are accurately prepared and timely served to their satisfaction. The Server's main responsibility is to provide the guest with a positive memorable experience that will bring them back. ![]()
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